Rbage Privacy Policy — Your Data, Our Responsibility

1. Introduction & Scope

Rbage (rbage.onl) is a trusted online gaming platform serving players in Bangladesh and select regions. We believe protecting every user's personal data is one of our most important responsibilities. This Privacy Policy ("Policy") clearly explains what information rbage collects, why we collect it, and how that information is used and kept secure.

This Policy applies to the rbage website, mobile platform, and all related services. By creating an account or using our services, you are considered to have agreed to this Privacy Policy. If any part is unclear, our support team is always on hand to help.

Rbage may update this Privacy Policy from time to time. For significant changes, you will be notified via your registered email or a platform notification. We recommend checking this page regularly to stay informed.

2. What Information We Collect

Rbage only collects what is necessary — nothing more. Below is an overview of the types of information we collect:

Identity-Related Information

• Full name, date of birth, and nationality.
• Email address and mobile number.
• Residential address.
• National ID (NID) or passport details (for KYC verification).

Financial Information

• Mobile banking number (bKash, Nagad, Rocket).
• Transaction history — records of deposits and withdrawals.
• Bank statements (where required as part of KYC).

Technical Information

• IP address and device information.
• Browser and operating system type.
• Login time and session details.
• Your gameplay history and betting records.

Cookie & Analytics Data

• Time spent on each page of the website.
• Click patterns and navigation behavior.
• Referral source (how you arrived at our site).

3. Why We Collect Information

Rbage does not collect data without reason. Every piece of information we gather has a specific and legitimate purpose:

Type of Data	Purpose of Use
Identity Information	Account creation, KYC verification, and age confirmation.
Contact Information	Sending important notifications, sharing promotions, and providing customer support.
Financial Information	Processing deposits and withdrawals, and preventing money laundering.
Technical Information	Ensuring security, detecting fraud, and improving our services.
Game History	Responsible gaming monitoring and dispute resolution.
Cookie Data	Website performance analysis and user experience improvement.

4. Who We Share Information With

Rbage never sells your data or shares it for advertising purposes. However, limited information may be shared in specific circumstances:

Payment Processors

To process deposits and withdrawals, necessary transaction details are shared with mobile banking providers (bKash, Nagad, Rocket). This information is used solely for transaction verification.

Legal Obligations

If rbage is required to disclose data as part of a court order, regulatory authority request, or legal process, we will do so — but only the minimum information necessary will be provided.

Fraud Prevention Agencies

If suspicious activity related to money laundering or fraud is identified, relevant information may be shared with the appropriate regulatory authorities.

Technology Service Providers

Rbage works with a set of trusted technology partners to operate the platform (such as cloud storage and analytics tools). These partners are bound by strict data protection agreements and process data solely in accordance with rbage's instructions.

5. Cookies & Tracking

Rbage uses cookies on its website. Cookies are small data files stored in your browser that help the site remember your preferences and session activity.

Cookie Types

• Essential Cookies: Required for login sessions and security. These cannot be disabled.
• Performance Cookies: Helps us analyze which sections of the site are most used, so we can improve our services.
• Functional Cookies: Remembers your language preference, theme, and other settings.
• Analytics Cookies: Used to analyze user behavior and improve site performance.

You can disable non-essential cookies through your browser settings. Please note that turning off essential cookies may cause some features to stop working correctly.

6. Data Security Measures

Rbage uses industry-standard technology to protect your privacy. The core pillars of our security framework are:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An additional verification layer when logging into your account.
• Firewall & Intrusion Detection: Round-the-clock monitoring to prevent unauthorized access.
• Regular Security Audits: Regular system audits conducted by third-party security experts.
• Data Backup: Regular encrypted backups to ensure your data is never lost.
• Restricted Access: Only authorized personnel can access the necessary information.

7. Your Rights

At rbage, you have certain fundamental rights over your personal data. It is entirely within your power to know and exercise these rights.

8. How Long We Retain Data

Rbage does not retain your data indefinitely. How long we keep your information depends on the type of data and applicable legal requirements:

• Account Information: For the lifetime of the account and up to 5 years after closure (as required by law).
• Financial Transaction Records: Up to 7 years, in accordance with financial regulatory guidelines.
• KYC Documents: Retained for up to 5 years after verification.
• Log Files & Technical Data: Typically deleted after 12 months.
• Cookie Data: Between 30 days and 2 years, depending on the type of cookie.

Data that is no longer needed after the retention period is securely and permanently deleted or anonymized.

9. Protection of Minors

Rbage strictly does not provide services to anyone under 18. Age is verified at registration and confirmed through the KYC process. If an underage account is detected, it will be suspended immediately and all associated data will be deleted.

A note for parents — please be vigilant to ensure your children do not access online gaming platforms. If you have any concerns, contact our support team.

10. Contact

For any questions, requests, or complaints related to our Privacy Policy, please contact us:

• Email: [email protected]
• Support: 24/7 Live Chat (after logging into your account)
• Response Time: We usually respond within 48 hours.

We take every privacy-related request seriously and always aim to resolve it as quickly as possible.